1 Who we are
Asiafrica Logistics Ltd (“we”, “us”) is a logistics company that consolidates, ships and delivers goods for business clients, from our warehouses in China to destinations in East and Central Africa. This policy covers our website, our client app, and the messages we send you by WhatsApp and SMS.
We are responsible for the personal information described here. Our contact details are at the end of this page.
2 What we collect
We only collect what we need to handle your shipments:
We get this information from you, from colleagues at your business, or from the supplier or agent who hands your goods to us. We do not collect payment card numbers, precise location, or information for advertising.
3 WhatsApp messages
We use the WhatsApp Business Platform (provided by Meta) to send our clients service updates. You receive these messages because you gave us your number when your account was opened or when you asked to be kept informed.
What we send
- Shipment updates: goods received at our warehouse, loaded into a container, departed, arrived or discharged at port, crossed a border, and arrived at the final destination.
- Payment messages: amounts due, reminders and payment confirmations for your shipments.
- Account messages: one-time login codes for the client app, and updates on load or cash advance requests you made.
- Service notices: shipping and exchange rate updates, holiday closures and other changes that affect your shipments.
We use message templates approved by WhatsApp, we do not sell or share your number for others’ marketing, and we do not use WhatsApp to contact people who have no business with us.
Want fewer messages? Reply STOP on WhatsApp or contact us, and we will stop service notices and rate updates. Updates about goods you have with us in transit may still be sent, because they are part of the service. You can also block our number in WhatsApp at any time.
When you message us on WhatsApp, Meta handles the delivery of the messages under WhatsApp’s privacy policy. We see the messages you send to our business number and keep them to answer you and keep track of the shipment.
4 How we use it
- To receive, record, ship, clear and deliver your goods.
- To prepare documents, invoices and receipts, and to collect payments.
- To keep you informed by WhatsApp, SMS, the client app or phone.
- To answer your questions and handle complaints.
- To meet our legal, customs, tax and accounting obligations, and to prevent fraud.
We use your information because we need it to provide the service you asked for, because the law requires it, or because we have a legitimate interest in running and improving our service. Where we rely on your consent, you can withdraw it at any time.
6 Security and retention
Our systems are reached over encrypted connections (HTTPS), and staff access is limited by role to what each person needs for their job. No system is perfectly secure, but we take reasonable steps to protect your information and act quickly if something goes wrong.
We keep shipment, invoice and payment records for as long as your account is active and afterwards for as long as customs, tax and accounting rules require. Information we no longer need is deleted or anonymised.
7 Your choices and rights
Depending on where you live, you can ask us to:
- show you the personal information we hold about you, or give you a copy;
- correct anything that is wrong or out of date;
- delete your information, unless we must keep it by law;
- stop sending you service notices and rate updates.
Contact us using the details below. We may ask you to confirm who you are before acting on a request. If you are not satisfied with our answer, you can complain to the data protection authority in your country.
Our service is for businesses and adults; we do not knowingly collect information from children under 18. We may update this policy, and the date at the top always shows the current version. Important changes will also be communicated to clients directly.
8 Contact us
For questions about this policy or your information: